LoketPrivacy policy
Loket is operated by Bina Rezeki Trading (SSM 202603228707) ("we", "us"). Businesses ("clients") use Loket to talk to their customers on WhatsApp and Telegram. This policy explains what personal data Loket handles and why. It is written with Malaysia's Personal Data Protection Act 2010 in mind.
Who decides how your data is used
When you message a business that uses Loket, that business decides why and how your conversation is used. We process it on its behalf to provide the service. For questions about a specific business's use of your data, contact that business; you can also contact us.
What we process
- Messages you send to a business that uses Loket, and the replies.
- Your name, phone number or messaging account ID as provided by WhatsApp or Telegram.
- Booking details you give (for example your name, phone number, email and the service you want).
- For law firms using file status: the file reference and the last four digits of your IC that you provide, which are checked against the firm's own records. We read the firm's tracking sheet at the time of your question and do not keep a copy of it (it is held in memory for at most 60 seconds).
- Account details of the business staff who use Loket.
How we use it
To reply to you, book or change appointments, pass your conversation to the business's staff, keep the conversation history for the business, and operate and secure the service. We do not use your data for advertising and we do not sell it.
Service providers
We use Meta (WhatsApp), Telegram, and Google (Gemini to generate replies, Google Calendar, Google Sheets, and Google Cloud hosting in Singapore) to run Loket. They process data only to provide their services to us.
How long we keep it
Conversations and bookings are kept for as long as the business keeps its Loket account, or until you or the business ask us to delete them.
Your choices
You can ask to access, correct or delete your data by contacting the business you messaged, or us at support@rezeki.chat. See how to request deletion.
Security
Data is encrypted in transit and access is limited to authorised people.
Changes and contact
We will update this page if our practices change. Questions: support@rezeki.chat.